1) Необходимо написать сообщение
icare3@amcustomercare.att-mail.com Такого вида:
«Dear AT&T representatives!
Is my iPhone device is currently eligible for unlocking???
my imei XXXXXXXXX
Thanks!»
2) Сразу придёт автоматическое сообщение о том, что ваше сообщение доставлено.
3) В течении получаса придёт ответ, если он такого содержания:
«Dear
?
,
Thank you for taking the time to e-mail AT&T in regards to your device unlock code for your iPhone. My name is Kimberlee Neal, and I am happy to help you with your inquiry.
All iPhone devices sold by AT&T are locked and designed to work exclusively on the AT&T network and AT&T cannot unlock iPhones sold by a different carrier. Upon request, AT&T will provide a qualifying customer the device unlock code "free of charge" when their service contract expires or under other specific conditions. Please contact AT&T Customer Service by dialing 1-800-331-0500 while in the U.S. if outside of the country you can call AT&T International Customer Care by dialing +1 916 843 4685 which is available 24 hours a day to determine if your device is eligible to be unlocked.
?
, I hope that the information provided has been helpful and has addressed all of your questions. Again, my name is Kimberlee Neal, and should you have additional concerns or questions about this issue please reply to this email. If you need to contact us again regarding a new issue please send us another email via the contact link through your online account. Thank you for contacting AT&T
Sincerely,
Kimberlee Neal
AT&T
Online Customer Care Professional»
Тогда отправляем сообщение еще раз. Если:
«Dear
?
,
Thank you for contacting AT&T Customer Care about unlocking your iPhone. (IMEI: ***********4074)
I have submitted a request for your device unlock code. Please allow 8 - 10 business days for your request to be processed. If you have questions regarding your request, please reply to this e-mail and reference your case number, open case nomber.
?
, we thank you for contacting AT&T Mobility. We appreciate your business.
Sincerely,
Jon Horn
AT&T
Online Customer Care Professional»
То у нас всё отлично.
Через полчаса отправляем сообщение:
«Dear AT&T representatives!
How progress open case (пишем номер)?»
И через 30минут – 3 часа должен прийти ответ:
«Dear
?
,
Thank you for contacting AT&T Customer Care about unlocking your iPhone (IMEI ***********4074). We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.
To complete the unlock, simply:
1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
3. Backup and restore your iPhone using iTunes.
For information on backup and restore, please visithttp://support.apple.com/kb/HT1414.
4. After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found athttp://support.apple.com/kb/TS3198.
For questions regarding AT&T?s wireless service and iPhone, please visit the Phone/Device Learning Center. We thank you for your continued business and look forward to providing you with the best customer service.
Thank you for contacting AT&T Mobility. We appreciate your business.
Sincerely,
Gary Robertson
AT&T
Online Customer Care Professional»
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